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FAQ...

Online Catalogue
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How to Order
FAQ
About us



We also welcome your Visit
to our Showroom to view more instore products and discuss your requirements.

Cosgrave Awards
4 E Charann Place
Avondale, Auckland, NZ
Ph:(09) 828 8471

email:
sales@cosgraveawards.co.nz


Cosgrave Awards FAQ

You can trust a locally owned family business. Cosgrave Awards -
Your next Presentation with Complete Peace of Mind.


 Cosgrave Awards showroom
  1. When I click the "online catalogue" Why does it go to an Australian site?

    1. This is perfectly normal as we are NZ and Pacific Island distributors of this range.
      Please use the online cataloque to view awards. Please see our How to order for more info.
      All awards are engraved, assembled and despatched from Cosgrave Awards, New Zealand.

  2. Do you have a showroom?

    1. Yes we welcome your visit to our Auckland showroom
      Monday - Friday 8.30am to 5.00pm Saturday (most) 9am - midday
      Now open Late night Friday until 7pm
      Customer Parking at Door.

  3. Does the Trophy price include engraving and logos?

    1. Engraving and logo production costs are additional
      and will vary depending on your requirements.
      We can quote you a very competitive price for this.
      All laser and computerized engraving and digital printing is done in house.

  4. What file format do you require for Artwork?

    1. We accept all good quality file formats for the PC.
      Finished products are only as good as the artwork supplied.
      If your artwork needs specific requirements please click here for full artwork details...

  5. How long will my order take for production?

    1. This will vary according to product & quantity. We endeavour to meet your required dates.
      However please allow a minimum of 7-10 working days.
      If your order is urgent, please call us.
      Please remember to order early for the busy end of sports season as we become heavily booked at these times.

  6. What are your payment options?

    1. Our preferred method of payment is by direct credit to our bank account upon receipt of invoice.
      We will normally not start your order until payment is received. So please do not delay making payment
    2. We accept all major credit cards (mimimum credit card transaction is $25.00. An additional
      2.5% credit card charge applies).
      If your order is urgent then credit card is the best option for payment.
    3. EFTPOS available in store
    4. "Sorry we no longer accept cheques for payment.
      Please contact us if this is the only method by which you can pay"
    5. All products are priced in NZ$ and are G.S.T inclusive

    How can I contact you?

      Cosgrave Awards
      4 E Charann Place
      Avondale, Auckland, New Zealand
      Ph:(09) 828 8471
      email: sales@cosgraveawards.co.nz
      web: www.cosgraveawards.co.nz

  7. How should I send my engraving copy

    1. Please send your engraving as a spreadsheet or plain text file (see picture below).
      Only include the text you want to appear on each trophy.
      Please remember to use plain text, NO Special Characters, Tabs or Fomatting.
      PLEASE carefully CHECK your ENGRAVING as we output your file straight to our machines.

      All perpetual trophies must be individually labelled with typed year
      and name (no hand written copies) ie 2019 J. Smith
      Attach with cord tag or REMOVABLE label.

     Cosgrave Awards showroom

     Cosgrave Awards showroom

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